Cloud Industry Forum (CIF) Code of Practise Disclosures

On Line Computing, is very proud to be certified to the Cloud Industry Forum’s Code of Practise.

We wish to be fully open and accountable to our customers – anything less is a matter for our competitors.

The following public declaration information is the latest available:

Company Information

Corporate name: AT On Line Computing Ltd
Operating Address: 4th Floor, 33 Cannon Street, London, EC4M 5SB
Alternative trading names On Line Computing
Websites used by company: www.onlinecomputing.co.uk
Date of formation: 21/09/1993
Legal status: Limited Company
Registration number: 02855399 (Registered in UK)
Ownership: Paul Byrne, Oonagh Zeches, Jay Jeyarajah
Directors: Paul Byrne & Oonagh Zeches

Executive Management

Paul Byrne CEO
Oonagh Zeches CFO
Jay Rasiah COO
James Hailstone CTO
Paul Leonard CIO

Full Scope of Operations

Countries with local operations: United Kingdom, Ireland
Countries with datacentres: United Kingdom x 2, Ireland and Germany
Scope of Services: Comprehensive end-end Cloud solution to include but not limited to managed security, hosted desktops on any device, anywhere, hosted servers, licensing, hosting of corporate data and line of business apps (ERP, CRM, Finance packages), email, email security, email archiving and backup. We also provide hosted voice and unified communications using MS Lync, as well as file sync and share facilities and mobile device and application man agement from Citrix.We offer comprehensive support for all the services we provide.

Compliance with Code

On Line Computing is committed to complying with the Code of Practice for Service Providers and this public statement is made in evidence of that position.

On Line Computing has completed the Self-Certification against the ‘Code of Practice for Cloud Service Providers’ (the ‘Code’) of the Cloud Industry Forum ( ‘CIF’, at https://www.cloudindustryforum.org/ ), which the mark above demonstrates. Clicking on the mark will take you to the CIF website where supporting information for this Certification is available. On Line Computing is committed to the Code.

One of the main objectives of the Code is to help ensure disclosure of essential information so that consumers of Cloud Services can make better business decisions based on this information. The information on this page addresses the public disclosure requirements of the Code.

NOTICE: While On Line Computing has made the commitment to the Code and has been selfcertified as compliant with the Code, customers/third parties shall note that information or certification provided by the Cloud Industry Forum does not constitute advice from or endorsement by the Cloud Industry Forum. The Cloud Industry Forum disclaims any and all liability arising out of the use of services or otherwise of certified organisations. Where disclosed information or capabilities as specified by the Code of Practice are essential in purchasing cloud services from a certified organisation, it/these should be cited contractually. Professional advice appropriate to specific circumstances should always be obtained.

We confirm that On Line Computing is committed to the principles of Transparency, Capability and Accountability which are embodied in the Cloud Industry Forum’s Code of Practice, because these help create a more trustworthy business environment for cloud-based processing. We confirm that On Line Computing is committed to complying with the specific requirements of the Cloud Industry Forum’s Code of Practice for the period of certification, for the scope defined in the application.

URL of the page which contains the publicly disclosed information as required by the Code:

http://onlinecomputing.co.uk/cloud-industry-forum/



Scope Covered by the Code

The scope of our Self Certification will be in relation to services offered under the On Line Computing brand:

Comprehensive End-End Cloud Solution to include but not limited to managed security, hosted desktops on any device anywhere, hosted servers, hosting of corporate data and line of business apps (ERP, CRM, Finance packages) email, email security, email archiving and backup. We also provide hosted voice and unified communications using MS Lync/Skype for Business, as well as file sync and share facilities and mobile device and application management from Citrix. We offer comprehensive support for all the services we provide.

Our platform facilitates deployment of hosted servers and applications. The platform integrates the latest technologies such as virtualisation, cloud computing and automatic provisioning of applications with on-demand performance. All the technology infrastructure, server hardware, software licensing and on-going maintenance are bundled together creating a scalable platform to run your business critical applications. The platform is a robust technology that automates business processes and accelerates application delivery.

The platform allows administrators to instantly provision virtual dedicated servers, IT services or business applications on a pay per use model. For a monthly fee, we include hosted servers, software licensing, storage, virus protection, helpdesk support, PC and server monitoring, backup, intrusion detection, spam and spyware filtration and more.

The customer’s primary data is stored in the UK. However, On Line Computing may use 3rd party providers outside of our immediate territory for secondary backup purposes. If a client does not wish to have their secondary data transferred to a different territory, On Line Computing can deploy any number of different solutions ranging from backing up the client data to their site, hosting a dedicated back up device within the data centre, or using a separate UK or EEA back up provider. In addition, we will always make available to customers the location where their data is held and the process for retrieval of that data should that be necessary.


Third-Party Coverage Transparency

On Line Computing does not accept indirect responsibility for our suppliers as this is not something we can control. To counter such issues we have purposely chosen to partner with market leaders with a global brand. On Line Computing’s suppliers accept no indirect responsibility to our customers. However, in the unlikely event of the commercial failure of On Line Computing there is an agreement in place with Cloud Platform Ltd, our back end Cloud Aggregator of choice to manage all existing contracts and perform day to day duties in the normal manner until another, appropriate Cloud Platform partner can be engaged

On Line Computing does not accept indirect responsibility to customers of customers. Each Customer of On Line Computing should have its own procedures in place to deal with such an event.


Security Control Transparency with the Cloud Security Alliance

On Line Computing has not completed the Consensus Assessments Initiative Questionnaire from the Cloud Security Alliance.


Other Extended Commitments to Code of Practice Principles

On Line Computing does not commit to any additional transparency, capability or accountability requirements in addition to those contained directly in this Code of Practice.


Technological Commitments

On Line Computing does not commit to supporting any specific technologies, standards, or inter-operability’s outside of those supported by our primary vendors i.e. Microsoft, Citrix, HP & Cisco.


Existing Certifications

On Line Computing does not hold any additional certifications outside of current vendor accreditations held.