IT Projects come in many shapes and sizes, but the most common are system upgrades, cloud migrations and office moves. Including a project management function is a must when implementing systems where a team of workers are involved or where it is necessary to coordinate input from several 3rd party providers. On Line Computing treat all systems work over 8 hours as a project.


How we approach IT Projects:

  • Ensure the project is clearly defined and that outcomes are clear and explicit to all parties.
  • Ensure there are dedicated resources for project tasks and that each resource understands their role in the project.
  • Ensure that third parties are engaged and understand project outcomes and time lines.
  • Motivate all parties to achieve the desired outcome in a friendly manner.
  • Provide an interface between technical and non-technical participants.
  • Coordinate and manage work to effect the most efficient implementation.
  • Ensure that communication is clear throughout the project.
  • Ensure ‘Out of scope’ work is flagged as early as possible and integrated to project timelines.


If not properly controlled, project management can add a non-proportional overhead to smaller projects. To ensure smaller projects are managed without adding unnecessary costs we have developed a balanced approach to these. Work plans are used in conjunction with template led processes to address the need for a lighter approach.

Including a project manager ensures that our clients have a clear understanding of the works involved and one point of contact who can oversee the project from start to finish.

We use our Professional Service Automation (PSA) tool to manage projects. These are differentiated from Service tickets in a number of ways:

  • Projects are identified at ‘Opportunity’ stage so that the project manager and project ethos is involved from the start.
  • Projects have their own ‘Project Board’ and are managed independently of other service work.
  • Project schedules are managed to ensure realistic timelines are achieved.
  • Project templates are used for projects to ensure uniformity of delivery and the inclusion of critical common tasks in each project.

If you have any IT projects in the pipeline, get in touch with us today and we’ll pass on our advice and recommendations.

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Contact us today for a review of your specific business goals and current IT structures. We will offer our honest advice and recommendations.