Mobility and bring-your-own device (BYOD) are transforming the way people work and the way organisations support them. Capable of accessing, storing and transmitting applications and data like traditional computers, smartphones and tablets can be used for almost any business task. To unlock the full potential of enterprise mobility, IT needs to allow people the freedom to access all their apps and data from any device, seamlessly and conveniently;
1. Manage and protect what matters
As people access data and apps on multiple devices including personally-owned smartphones and tablets, it’s no longer realistic for IT to control and manage every aspect of the environment. Instead, you should focus on what matters most for your organisation, and choose the mobility management models that make the most sense for your business and your mobile use cases.
2. Think “user experience” first
Mobile devices have been a key driver of consumerisation in the enterprise, giving people powerful new ways to work with apps and information in their personal lives. This has raised the stakes for IT, which must now provide an experience that compares favourably with the freedom and convenience allowed by consumer technology companies. It can be helpful to sit down with users and talk about or survey their needs and preferences to make sure your mobility strategy will give them what they really want.
3. Avoid the quadruple bypass
The quadruple bypass represents the worst-case scenario for enterprise mobility: a BYOD user on a consumer-grade device using sensitive enterprise data and going directly to the cloud. This approach completely bypasses the control and visibility of the IT department and it’s alarmingly common in today’s organisations.
This makes it essential to provide people with an incentive to work with the IT department and use its infrastructure, especially when it comes to sensitive data and apps.
4. Pay attention to your service delivery strategy
Mobile users rely on a variety of application types—not just custom mobile apps, but also third-party native mobile apps, mobilised Windows apps and SaaS solutions. In developing your mobility strategy, you should think about the mix of apps used by the people and groups in your organisation, and how they should be accessed on mobile devices.
5. Automate desired outcomes
Automation not only simplifies life for IT, it also helps you deliver a better experience. Think about the difference automation can make for addressing common mobility needs such as;
An employee replaces a lost device or upgrades to a new one. With the click of a single URL, all of the individual’s business apps and work information are available on the new device, fully configured and personalised, and ready for work.
6. Define networking explicitly
Different applications and use cases can have different networking requirements, from an intranet or Microsoft SharePoint site, to an external partner’s portal, to a sensitive app requiring mutual SSL authentication. By locking down networks to specific containers or apps, with separate settings defined for each, you can make networking specific to each app without requiring extra steps from the user.
7. Protect sensitive data above all else
In many organisations, IT doesn’t know where the most sensitive data resides, and so must treat all data with the same top level of protection, an inefficient and costly approach.
Many companies use a relatively simple model that classifies data into three categories—public, confidential and restricted and also take into account the device and platform used while other organisations have a much more complex classification model and also take into account many more factors such as user role and location.
8. Be clear about roles and ownership
Who in your organisation will own enterprise mobility? In most companies, mobility continues to be addressed through an ad hoc approach, often by a committee overseeing IT functions from infrastructure and networking to apps. Given the strategic role of mobility in the business, and the complex matrix of user and IT requirements to be addressed, it’s crucial to clearly define the organisational structure, roles and processes around mobility.
9. Build compliance into your solutions
Globally, organisations face more than 300 security and privacy-related standards, regulations and laws, with more than 3,500 specific controls. It’s not enough merely to meet these requirements, you’ve also got to be able to document your compliance and allow full auditability. And that’s not to mention your own internal corporate policies.
Your solution should provide complete logging and reporting to help you respond to audits quickly, efficiently and successfully.
10. Prepare for the Internet of Things
Don’t just write your policies for today, keep in mind what enterprise mobility will look like in the next few years. Wearable technologies like Google Glass and smart watches will continue to change the way people use mobile technologies, providing a more human, intuitive experience while enabling new use cases.