When businesses first consider outsourcing IT, they are struck by two realisations. First, the cost of a comprehensive support contract is not as much as they had feared. Second, the price is still slightly more than hiring a full-time member of staff.
But as with so many business decisions, price is not the only factor to consider. Far more important are the additional benefits that the investment in outsourced IT will bring. Once these factors are considered, you will discover that paying more to an outsourcer really will save you money
1. Access to a team of experts
Employing a full-time member of staff to assist with IT issues is actually something of a gamble. As well as asking one person to take control of running your IT systems, you also expect them to help define the technology strategy for the whole business.
Spread too thin, your IT engineer will need to cut corners, implementing temporary workarounds that become permanent solutions because they lack the time and resources to develop a “proper” fix. Eventually they become a jack of all trades, managing your systems with a reasonable understanding, but never reaching true “expert” status in anything.
Choosing an outsourcing partner gives you access to a dedicated team of experts, each with their own specialism. These experts will have a much deeper understanding of your systems and how they interact. So you get a complete IT team for slightly more than employing one on-site engineer would cost.
Expertise and experience is also directly related to speed to resolution. With their in-depth knowledge, a team of outsourced experts can solve problems more quickly, reducing costly productivity loss when IT problems are encountered.
2. More informed IT investment
If your IT support demands are particularly heavy, a single member of technical staff will struggle to stay on top of new developments in the industry. They simply do not have enough time to evaluate technologies and how they can be applied to making your own business processes more efficient.
Partnering with an IT outsourcer, your business gains access to their collective knowledge of industry best practice principles and how they can be applied to your own infrastructure. Your partner will be able to guide you through the available options and suggest new technologies that will improve efficiency and reduce costs elsewhere. And because they have a deep understanding of your systems and
business goals, an IT outsourcing partner will only ever specify solutions that are fully compatible with your environment – which means you avoid wasting cash on IT investments that won’t deliver the benefits you need.
3. Improved IT compliance
As well as helping your business stay on top of new industry developments, an outsourcing partner will also make sure your systems are compliant with relevant legislation – like the Data Protection Act 1998. You can read more about why this is so important in our blog post Outsourcing and compliance – a primer .
Using an outsourcer frees up your team to focus on their core responsibilities, ensuring that resources are directed for maximum productivity and efficiency. You also greatly reduce the risk of experiencing a data breach which can carry fines of up to £500,000 – a massive potential cost saving.
Significant secondary savings
IT outsourcing is not an insurance policy. An insurance policy is only used when something goes wrong, but an IT outsourcing agreement is actually a partnership. Both you and your outsourcer have a vested interest in building and maintaining an IT platform for success. In effect, they become an extension of your own organisation.
The promise of easy access to several IT experts with the insight and experience to build a future-proof IT strategy is more than worth the small additional cost of an outsourcing agreement.
To learn more specifics about the cost savings available through IT outsourcing, please get in touch