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IT INFRASTRUCTURE ASSURANCE

Infrastructure assurance is at the core of what On Line Computing offer.

Infrastructure is the plumbing of IT; It is the platform on which your applications run. If your infrastructure is performing poorly, insecure and prone to failure through age then your applications will be sub optimal and have a huge impact on productivity. In today’s world that platform is likely to be a mixture of on premise devices and cloud services. These need to be properly integrated and operate seamlessly. Our services are all designed to optimise the performance and availability of the infrastructure platform. Monitoring, auditing and patching are all part of this service. You pay us to keep it operating; interruptions and issues become our problem. We are sharing the risk with you.

DESKTOP OPTIMISATION

We ensure that the desktop estate is configured and managed in an optimal way for your business. It means that we remove any unnecessary software and provide the means of controlling what is installed and what the PC can access.

ONSITE IT SUPPORT

There are a few issues that cannot be solved remotely and if this happens we will dispatch an engineer to manage it from your offices. Once again we prioritise based on criticality and if the problem is affecting all your users we will be there immediately. Your productivity is paramount.

IT VENDOR MANAGEMENT

An infrastructure platform will comprise of technology from many different vendors and suppliers. We take the pain out of dealing with multiple organisations by managing them all on your behalf. You have one number to call and we sort out renewals and warranties.

BEST PRACTICES

We apply best practices to all of the work that the technical team complete. These standards are driven by a number of sources including software vendors, security standards, Information Commissioners Office, National Cyber Security Centre, wider industry service standards and our experience.

PARTS AND LABOUR

We recommend that all critical infrastructure is covered by manufacturers warranties throughout its lifetime. We can support equipment and affect repairs with spare parts and labour from our technical team.

DOCUMENTATION

Good documentation is critical to the ongoing operation of IT infrastructure. Keeping a detailed record of all components, configurations and any changes is a key part of providing great support. IT Glue is used to securely store information relevant to your IT. Access is available to all stakeholders.

LET’S ARRANGE A CONSULTATION TO DISCUSS YOUR BUSINESS REQUIREMENTS