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USER ASSURANCE

We share the risk of managing your IT, so it’s in our interest to ensure there are no business interruptions.

Productivity is key to all businesses. User assurance is the support of your staff. A support desk that provides timely responses to user requests reduces frustration and assists productivity. We aim to respond quickly and communicate with the users in a way that meets their expectations. We measure each interaction and are proud of the high satisfaction amongst our clients’ staff. The support team are all known to the clients and offer a familiar voice when dealing with their problems. Very assuring.

IT SERVICE DESK

The IT service desk manages all remote support and is staffed by members of the technical team. The desk will respond to issues from your staff and will also manage any alerts that are raised by the monitoring tools. The ticketing system that we use prioritises the jobs and ensures that critical issues are dealt with immediately.

MONTHLY ONSITE VISITS

Regular visits to your offices to help you manage your IT. It is the perfect opportunity to help your staff with niggling technology issues, questions, or more complex tasks. It is also the chance to carry out local administrative tasks and review any new requirements.

'HOW TO' QUESTIONS

Often technology can be frustrating especially when you know something is possible but don’t know how. Finding the solution can often take longer than is necessary and have a negative impact on productivity. Speaking to someone who knows the answer can save your users and organisation time.

CUSTOMER PORTAL

There is a portal that allows you to access tickets, projects and invoices. You can track the progress of both and also work with us to deliver on time. We can also give you access to monitoring dashboards and documentation. Let us know and we will set it up.

PROBLEM SOLVING

IT can help solve problems as well as create them. Our engineers will happily engage with you to consider challenges that you are facing and look at ways of helping you overcome them. This may involve an application or a configuration change. Their role is to help you.

FRIENDLY ENGINEERS

Our clients get to know and trust our engineers. They are friendly and approachable and do their upmost to help. It is reassuring to know the engineer that you are talking to either on a remote support call or when they visit your offices.

USER AWARENESS

Users are a weakness in any organisation especially if they are not aware of the risks they are taking with your information assets. Phishing and spoofing, amongst others, are targeted at the users for this very reason. Awareness training for your staff can greatly improve the security of your systems.

LET’S ARRANGE A CONSULTATION TO DISCUSS YOUR BUSINESS REQUIREMENTS